Introduction to Referrals
Springboard Care Services welcomes referrals from a wide range of sources including local authorities, educational institutions, healthcare professionals, and family members. Our referral process is designed to be straightforward and efficient, ensuring that we can quickly respond to the needs of children and young people requiring our services.
Understanding the Referral Process
The referral process begins with an initial enquiry, where referrers can use the secure contact form on our website to provide preliminary information about the young person's needs. Our dedicated team reviews each enquiry promptly, aiming to gather all necessary details to assess how we can best support the individual.
What Information to Include
When making a referral, it's important to include as much information as possible about the young person's background, current situation, and specific needs. This helps us to make an accurate assessment and tailor our support effectively. Key information includes medical history, educational needs, any safeguarding concerns, and preferences regarding care.
The Assessment Process
Following the initial enquiry, we may conduct a more detailed assessment involving direct discussions with the referrer, the young person (where appropriate), and other relevant professionals. This comprehensive assessment ensures that we fully understand the young person's requirements and can develop a personalised care plan.
Decision and Placement
Based on the assessment, our team makes a decision on the suitability of our services for the young person. If Springboard Care Services is deemed appropriate, we proceed with arranging the placement. This involves coordinating with the referrer and any other parties involved to ensure a smooth transition into our care.
Post-Referral Support
Our support doesn't end with the referral process. We provide ongoing assistance and communication with referrers and involved professionals to monitor the young person's progress and adapt our care plan as needed. Our goal is to ensure that every child and young person receives the highest standard of care and support throughout their time with us.